Refund Policy Information

Refund Policy

All refunds will be issued by the merchant of record (utility company, municipality, etc.) at their discretion. In the event an error was made in payment calculation or in account selection by the user, please call the office you paid. To request a refund, please have the date of the transaction and your confirmation code from the payment at hand in order to assist in identifying your transaction. Any processing or payment fees accumulated from the transaction WILL NOT be refunded.