Privacy Information: Your Privacy Matters

Privacy Policy

Effective date: August 13, 2019 citien™ ("us", "we", or "our") operates the website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you. When you register to use this site, information we collect from you is used only to conduct your business. Your information is kept confidential and we will not share, sell or rent your information to others.

Types of Data Collected

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal identifiable information may include, but is not limited to:

  • Your Email address
  • Your first name and last name
  • Office name of the billing entity you associate your account to
  • Your personal identifier such as account number associated to your billing entity
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookie Data

If you register an account, we use “cookies”. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Use of a cookie is in no way linked to any personally identifiable information on our site. We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Our business partner may use cookies on our site. However, we have no access to or control over these cookies. Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
More Information

Use of Data: citien™ uses the collected data for various purposes: To provide and maintain the Service; To notify you about changes to our Service; To allow you to participate in interactive features of our Service when you choose to do so; To provide customer care and support; To provide analysis or valuable information so that we can improve the Service; To monitor the usage of the Service; To detect, prevent and address technical issues.

Transfer Data

Transfer Of Data: Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Citien™ Portal will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

PCI Compliance

PCI (which stands for Payment Card Industry) is an organization comprised of nearly all the major credit card issuing companies. For any company, anywhere in the world, to accept credit cards issued by those companies, the merchant must comply with the PCI DSS (Payment Card Industry Data Security Standard). To be in compliance with the PCI DSS, companies must meet all the requirements involved which helps to ensure that merchants are doing their part to protect their customers’ payment information. citien™ is in full compliance with the PCI DSS, as determined by independent PCI compliance vendor Security Metrics.

Disclosure of Data

Legal Requirements: citien™ may disclose your Personal Data in the good faith belief that such action is necessary to: To comply with a legal obligation; To protect and defend the rights or property of citien™; To prevent or investigate possible wrongdoing in connection with the Service; To protect the personal safety of users of the Service or the public; To protect against legal liability.

Security Of Data: The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Service Providers We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Protect Yourself

Beware of Phishing. We will never ask for email login information in an email or by phone. While we do as much as we can to protect your data, the internet is not completely secure. Furthermore, you must use caution when using the internet, especially when your activity involves the use of sensitive information such as credit card numbers. One of the biggest, most forgotten, security threats on the internet is your own computer. You must take an active role in protecting your own computer(s) and your home network. When using a public network, such as at a restaurant, please remember that the network is not secure, and all data transmitted over that network can be seen by others. Also, you should always use a different password for every website that you save personal information on and you should be careful with the security of your passwords – do not write them down, do not share your login information with other people, do not login to websites that contain sensitive personal information while on a public network, and so on. Most websites use your email address as a username, so instead of using your primary email address that you use for everything, try creating another one that you use solely for the purpose of creating online accounts. That won’t fully protect you, but it will make it much harder for hackers to guess your username and the more work you make them have to do, the less likely they will even bother trying to hack your accounts.

Contact Us

If you have any questions about this Privacy Policy, please contact us in writing at Local Government Corporation, ATTN: Marketing, 714 Armstrong Lane, Columbia, TN 38401.